Help
Support
Questions, problems or ideas? Write to us — we usually reply within 24 hours.
Email support
arabicaapp10@gmail.comTell us your device (iPhone or Android) and, if it’s about a lesson, its number.
In the app, the same answers are under Profile → Help Center.
Subscriptions
Subscriptions are bought and managed through the App Store (iPhone) or Google Play (Android). To cancel, open your store app → Subscriptions → Arabica → Cancel. Deleting your Arabica account does not cancel a subscription.
Frequently asked questions
How do I change my Arabic level?
Open Settings → Placement test. Retaking it at any time resets your starting level.
How do I change the AI tutor or voice?
Open Settings → AI tutor & voice. Pick Ahmad, Zenab, Omar or Sondos — one tap sets both the persona and the voice.
How do I switch the app language?
Open Settings → Language, or tap the flag at the top of the Profile screen. The app comes in 11 languages.
How do streak freezes work?
A streak freeze protects today’s streak even if you don’t finish a lesson. Use one in Settings → Streak freeze.
How do I restore my purchases?
Open the Subscription screen and tap Restore purchases at the bottom.
Audio isn’t playing — what should I do?
Check the volume and silent mode. Words you’ve already heard are saved for offline use; new ones need a connection, and if our servers are unreachable your phone’s own voice takes over.
My progress isn’t syncing
Pull down to refresh on Home or Progress. If you’re offline you’ll see a banner — finished lessons are saved and sent automatically when you’re back online.
I have a friend’s invite code
Sign up in the app within 14 days, then open Profile → Invite friends → “Got a friend’s code?”. When you finish 3 lessons, you both get 300 XP.
Delete your account
You can delete your account in the app, or send us a request from the web.